PRIVACY POLICY
Matt Yardley Africa
Matt Yardley Africa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our business, website, or services.
By using our services or providing your personal information, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information necessary to provide our travel services. This may include:
Personal identification information
Full name
Email address
Phone number
Postal address
Date of birth
Nationality
Travel-related information
Passport details
Travel preferences
Dietary requirements
Medical information relevant to travel
Emergency contact details
Booking and payment information
Booking details
Payment confirmation details (note: we do not store credit card details)
Website usage information
When you visit our website, we may collect information such as:
IP address
Browser type
Device type
Pages visited
Time spent on pages
Referral sources
This information helps us understand how visitors use our website and improve our services.
2. HOW WE COLLECT INFORMATION
We collect personal information in several ways, including:
When you submit enquiry forms on our website
When you subscribe to newsletters or mailing lists
When you contact us by email or phone
When you complete booking forms
When you make a booking with us
When you interact with our website
We only collect information that is reasonably necessary for our business activities.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Respond to enquiries
Arrange and manage safari bookings
Communicate important travel information
Send itineraries and travel documentation
Process payments and invoices
Provide customer support
Improve our website and services
Send marketing communications (only where permitted)
We will only use your information for the purposes for which it was collected unless required or permitted by law.
4. SHARING INFORMATION WITH THIRD PARTIES
In order to deliver travel services, we may share necessary personal information with trusted third parties, including:
Safari lodges and accommodation providers
Airlines and charter companies
Transport providers
Tour guides and activity operators
Travel insurance providers (if requested)
Payment processors
These suppliers may be located outside Australia, including in African countries where your safari takes place.
We only share information required to deliver the travel services you have requested.
Matt Yardley Africa does not sell or rent your personal information to third parties.
5. WEBSITE ANALYTICS & COOKIES
Our website may use third-party analytics tools to help us understand website traffic and improve user experience.
These tools may collect information such as:
IP address
Device and browser information
Pages visited
Time spent on pages
This data is used only for statistical and website improvement purposes.
Our website may also use cookies, which are small data files stored on your device that help improve website functionality and user experience.
You can disable cookies through your browser settings if you prefer.
6. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or provide your email address, we may send you occasional communications about:
Safari offers
Travel inspiration
News or updates from Matt Yardley Africa
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us directly.
7. DATA SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
Secure systems and password protection
Secure payment platforms
Restricted access to personal information
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.
8. ACCESS & CORRECTION OF PERSONAL INFORMATION
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
To request access or correction, please contact us using the details below.
9. DATA RETENTION
We retain personal information only for as long as necessary to:
provide travel services
comply with legal obligations
resolve disputes
maintain business records
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
10. THIRD-PARTY WEBSITES
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those websites.
We recommend reviewing the privacy policies of any external sites you visit.
11. CHANGES TO THIS PRIVACY POLICY
Matt Yardley Africa may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The most current version will always be available on our website.
12. CONTACT
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Matt Yardley Africa
Email:
safari@mattyardleyafrica.com
Website:
www.mattyardleyafrica.com